Important News From CBCS

General discussion about CBCS Grading.
Pepto-Bismol

Important News From CBCS

Postby Pepto-Bismol » Tue Nov 18, 2014 8:51 am

Latest news from CBCS
Status of orders.

Dear CBCS friends,

At CBCS, we strongly feel that communication and transparency in our hobby is key. Questions and concerns we’ve been receiving lately made us realize that we have left some questions unanswered after our last email blast and our continued updates on Facebook. The 3,000 Facebook “likes” we have received so far gave us the false impression that we were reaching all of our clients and friends. We apologize for this oversight and hope that this update will inform and reassure you that we are listening and striving to make your experience with us the best it can possibly be.

Our upcoming CBCS collectors' newsletter, which we hope to start distributing within the next couple of months, will provide CBCS updates, news about the inner workings at CBCS, upcoming special events, and projects as well as featuring articles written by veteran and respected hobbyists. It will also include notices of any delays or problems, no matter how small, we might foresee at that time. Until then, we will be sending more email blasts when necessary, as well as updating information on www.CBCScomics.com and our Facebook page.

When we first planned to open this collector friendly “startup” company, we had no way to predict the incredible amount of enthusiasm, support, and submissions that we have received from you—it has truly been humbling for us. In the four months since we opened, we have received more submissions than we expected at our two year mark. The massive volume of submissions, which are amazing, and the unexpected growing pains, which are not, have caused us to fall short of our goals in terms of turnaround times. We absolutely hate this, but our commitment to expertly and safely care for your books remains the same.

Hopefully, many of you already know that we have resolved the plastics issue. In our eyes, the plastics needed to be the best they could be before we could ship even a single book out. We are up and running and currently in the process of grading and encapsulating those comics that we received before and during that transition time. That said, we have most of our inner PETG sleeve sizes either on-hand or arriving this month. In order to prevent any future plastic delays, we are replenishing our PETG sleeves and outer holders with plenty of lead-time. Many of you have started to receive your books and we are really encouraged by the positive feedback that we have received thus far. Those of you still waiting can rest assured that we are carefully, tirelessly and diligently working to get the rest of your eagerly anticipated comic books out as quickly as possible. We will be shipping back to you those books that we have certified and completed; any remaining books of yours that require an inner sleeve (that we have not yet received) will be shipped to you upon completion (at no additional shipping cost to you).

The support, patience, and encouragement that we have received from you have only strengthened our resolve to work even harder to make this company the best in our hobby: in grading, in customer service, in communication, in transparency, and in the quality of the work that we do for each and every one of you. We will never cut corners to just get the books "out the door". We know that we are not perfect—heck, no company is, but we want you to know that we are striving to improve our performance every day. We have the most experienced and trusted graders in certification, the friendliest customer service people, and the most eager support crew working for you. Each and every person at CBCS cares about you, your comic books, and your overall experience with us.

During the six week period where we were not able to encapsulate a single book, we were flooded with submissions. We used that time to continue to train our staff and hone in on our policies and procedures. In the past 8 weeks, we have doubled our staff and improved our equipment and procedures; we are still looking for another experienced Modern-Age Grader to help get those Moderns out even faster. Rest assured that we will not just hire anybody. They will need to meet the high standards that you expect from us. We are working long hours, 7 days a week, and doing everything we can to get back on schedule. While we are working to get back on schedule, remember that we will honor our “On Time” guarantee. Every order that does not ship on time will receive the credit we have promised you. As we have stated since we opened CBCS, we feel that if we fail to meet our commitment to you, we should make sure we do the right thing and take care of you to make up for that.

You may have heard through the grapevine that we just received a large submission of 50,000 books, as well as the large “Mister Magik Woo” high grade collection. :thumbsup2: :winnah: :shock: We want you to know that this will not hinder the turn time of your already submitted books. These collectors understood, and graciously agreed, when we told them that we would only do a certain number of books per month for them so that we could continue to give our attention to the collectors who have been supporting us thus far. That's how much your loyalty means to us!

We can't tell you enough how much we appreciate the outpouring of support you have all given us. As we stated before, we will continue to stay in communication with you as we grow and work towards meeting all of your certification needs. We realize how lucky we are at CBCS to have all of you as our customers and will continue to strive to make you as happy as possible. Please check out some FAQ's below and if you have any other questions or concerns, please call customer service at (727) 803-6833 or email us at customerservice@CBCScomics.com.

Once again, thank you for all your incredible support.
Happy collecting!
Steve Borock and the CBCS Crew


Recent FAQs

Why have some people who submitted comics after me received their books before me?
This is most likely because of a few reasons. First, when the “plastic situation” happened, encapsulating halted and grading slowed down to a crawl. We were diligently working to get information out to our clients, hiring and training new employees. The unavoidable delay is the reason we offered such a steep discount. With our already low prices, we put ourselves into a bad position of basically losing money on every book that came in during the time the discount was being offered. We never thought collectors and sellers would submit so many books to take advantage of that discount even knowing that their comic books would get back to them at a very late date. CBCS clients who submitted after the discount period are paying full price. Those that did not get the discount are now in the mix and we are trying to be fair to both. Submitters who paid full price will get their books on time, close to on time, or receive the "on time" guarantee credit as promised. The submitters who got the deep discount instead of taking the option of CBCS paying for the shipping and insurance of their books back to them will also be receiving their submissions, but because they choose the heavy discount, those will also go out as well but will be delayed as expected. The final reason is related to the availability of inner sleeve sizes. Many submissions include comics that vary in size. As we receive the inner sleeves most suitable for these comics, the orders are completed and sent out. Many orders were partially completed—just waiting for one or two books to be encapsulated. We have ordered additional inner sleeve sizes that we expect to receive any day.

Why does the CBCS website say that my book is "in safe," "graded," or "QC" when it actually isn't?
We want you to rest assured that we know exactly where each comic is from the time that you entrust it to us until the time we ship it back to you. Our completely custom, state-of-the-art, website is not quite perfect yet. The result being that the status of submissions are not always showing accurately. As we find ways to improve it, programming changes produce some unanticipated results in other areas. We have worked hard to give you a website that includes many of your suggestions: any easy to use, no fee submission form that lets you put all tiers on one page, a separate grade-screen for each single book, the option to hold all your separate tiers to ship together so that you can save money on shipping, storing different credit cards and different shipping addresses to make submitting a pleasurable and easy experience—no easy task, but well worth it in the long run. We have been told that the website should be in tip top shape by January. At that point, we will begin Phase II of the website design which will include a forum for all to enjoy as well as other special features that we will reveal to you as we get closer to release.

What does "In Safe" mean?
When you check your order online, you'll see a number of statuses. Here is a list and what they mean...
Submitted: You have submitted an invoice that has not yet been received or processed into the system at CBCS.
Received: Your submission has been received and processed into the system at CBCS.
In Safe: Your submission is in our Safe, waiting in line to be taken to the grading room.
Grading: Your books have started the grading process. If there is a backlog between the Pre-Grader and Finalizer, your books are returned to the safe though the status says "Grading."
Encapsulated: Your books have been encapsulated and are waiting to go through the final QC. At this point you can view your grades online.
QC: Your books have gone through QC and are headed to the shipping area.
Shipped or All Shipped: Your order has shipped. At this point you will have tracking numbers emailed to you.
Picked Up: You have picked up your order at the CBCS office.
Shipped to Convention: Your order has been sent to a pre-arranged convention for you to pick up at the CBCS booth.
In Creation: An invoice that you started, but never finished or submitted to us.
Received with errors: Something on your invoice was incorrect. Usually a book that wasn't on the invoice or a book the customer forgot to pack.

How will discounts related to the plastics backlog and/or turnaround times be handled?
Those who experience overdue turnaround times will receive a discount on their next order. A coupon will be included in the delayed shipment that can be applied to a future submission. As already stated, those who submitted comics to us while we were correcting our plastics issue have, or will be receiving a 20 to 30% discount on their submission fees for those orders.

How far behind are the CBCS turnaround times?
Given the uniqueness of the situation we're dealing with, it is impossible for us to say we're "X" number of days behind. A good estimation is that we are running approximately 60 business days behind our target turn-time on Moderns and Expanded Moderns. We will start to update the CBCS website and Facebook page monthly until we get back on track. Our goal is to get to the point where you can rely on us to get your books back to you on schedule. This will help you, help us, and help the collecting community as a whole.

Why can I get the sides of the case to pull apart, and why is there a rough area on the side?
The hard cases are not sealed on the sides. They are sealed on top and bottom. The comic resides in a softer case inside the hard case and can't be removed from the hard case without taking the hard case apart.
When producing the hard cases, molten plastic is injected into a metal die. Once the plastic cools, the tabs of excess plastic are broken off the edge of the case. The residue on the sides is from where these "injection tabs" are broken off of the molded case.

=============================================================================

Congratulations to CBCS for becoming the # 1 comic book grading company in such a short period of time !!!

:winnah: :clapping: :banana5: :2banana: :bowdown: :dance2: :super: :banana: :yess: :rockout: :cloud9:



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Re: Important News From CBCS

Postby DiceX » Tue Nov 18, 2014 8:55 am

Thanks for posting it here. :thumbsup2:

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Re: Important News From CBCS

Postby IronMan » Tue Nov 18, 2014 3:42 pm

50,000 books in ONE submission? Even if it's all moderns that is a $675,000 grading bill. We can probably assume that if someone is sending in 50,000 comics it isn't mostly modern drek.
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Re: Important News From CBCS

Postby Superior Spider-Man » Wed Nov 19, 2014 1:03 am

IronMan wrote:We can probably assume that if someone is sending in 50,000 comics it isn't mostly modern drek.


:agree:
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Re: Important News From CBCS

Postby SweetComic » Wed Nov 19, 2014 5:15 am

[Roy Scheider] I think we're gonna need a bigger safe [/Roy Scheider]

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Re: Important News From CBCS

Postby Stu_Pidman » Wed Nov 19, 2014 6:57 am

Can someone post a link here when someone starts a thread about this on the CGC Board? Or better yet, can someone bump the Mr Magic Woo thread that already exists there with this info? Thanks! :lol:
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Re: Important News From CBCS

Postby Stu_Pidman » Wed Nov 19, 2014 6:59 am

DiceX wrote:Thanks for posting it here. :thumbsup2:


The 50,000 submission isn't pedigree-worthy? Maybe it is modern drek :lol:
(Yeah, I know, it's probably not OO)
"Honesty is my only excuse, try to rob me of it but it's no use." Metallica :rockout:

"Comics are a commodity, thank God!" SpideManOnTilt

Why are some comic collectors so proud to have fake OCD? Is it cool to pretend to be mentally ill?

"These CGC Comics in Auction #215 are better than stocks and bonds when it comes to making an investment for the future!" - CGC Facebook page :roll:

"Why do people think 9.6 is not a great grade? 9.6 is NM+. When I was collecting comics, that was a fantastic grade." Steve Borock irony 5/2016

Pepto-Bismol

Re: Important News From CBCS

Postby Pepto-Bismol » Wed Nov 19, 2014 7:25 am

Stu_Pidman wrote:
DiceX wrote:Thanks for posting it here. :thumbsup2:


The 50,000 submission isn't pedigree-worthy? Maybe it is modern drek :lol:
(Yeah, I know, it's probably not OO)


I heard they were all pre-screened for 9.8 of which only 32 of them passed. :lol:

What is "OOJ"?

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Re: Important News From CBCS

Postby slym2none » Wed Nov 19, 2014 8:20 am

"Original Orange Juice."

:D

Seriously, "OO" means original owner, IDK where you get a "J" from...



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Re: Important News From CBCS

Postby Pepto-Bismol » Wed Nov 19, 2014 4:44 pm

slym2none wrote:"Original Orange Juice."

:D

Seriously, "OO" means original owner, IDK where you get a "J" from...



-slym


My mistake. I thought the parenthesis ")" was a "J". :oops: I need to increase the text size on this site. :lol:

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Re: Important News From CBCS

Postby Gaz973 » Thu Nov 20, 2014 2:59 am

Looks like CBCS are getting it together again after the setbacks? Best of luck to them. :clapping:

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Re: Important News From CBCS

Postby Superior Spider-Man » Thu Nov 20, 2014 3:49 am

:thumbsup2:
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Re: Important News From CBCS

Postby electricprune » Fri Nov 21, 2014 10:36 am


I heard they were all pre-screened for 9.8 of which only 32 of them passed. :lol:


No, it was not one of my subs.

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Re: Important News From CBCS

Postby kav » Thu Nov 27, 2014 11:23 am

Free grader notes, maybe on back label, and you won't have any competition any more


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